5 Year Premier Care Plan (<5K)

5 Year Premier Care Plan (<5K)



Product Details

Our Premier Care Protection Plan covers your sofa against wine spillages, tea disasters and messy TV dinners (and a load of other accidental stains, rips, tears & burns).

Say you accidentally drop your Spaghetti Bolognese all over your beautiful new Dansk sofa. Don’t panic. Our Premier Care Protection by Castelan will take care of it. Here’s how:


1. Get in touch. You can go online or pick up the phone to Castelan’s team of friendly experts within 72 hours of discovery. They’ll advise you on what the best course of action is. They know lots about stain removal and in some instances will send you their stain removal kit to save you waiting around for a technician.

2. Home visit by a qualified technician. If the stain remover doesn’t work, or if you’ve claimed for accidental damage, they’ll arrange for one of their technicians to pop round and get your sofa sorted.

3. Sofa replacement. If it’s beyond help, they’ll try to replace the damaged part first (or the whole sofa if the part is not available) as quickly as possible. In the event of a replacement the original lead time is applicable.


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Product Information


Please see our delivery information page for more detail

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