Cancellations & Returns


We want you to be entirely satisfied with every purchase made from Dansk international and are proud of the quality, range and advice that we offer.  For products purchased online, If you wish to return an item for exchange or you have decided not to keep it (cancel your contract), you have the right to cancel orders on products that are not made to order/special order by notifying us in writing (including e-mail) before delivery, or within 14 days from receiving the goods.  Our only requirement is that the item is wrapped, in a fully re-saleable condition and that you pay the costs of the collection, alternatively you can return the item to our Rayleigh Warehouse.  This excludes made to order/special order items and mattresses that have been taken out of their original sealed packaging.


If you cancel your order after the goods have been delivered and signed for in good condition, you must not use the product, you must take care of the item and keep them in the original packaging where possible.  We will refund your monies paid in full, for the goods being returned, excluding the cost of collection, which will be equal to the original delivery charge paid. (i.e. if a delivery charge was £55 the collection charge will be £55), unless you return the goods to our warehouse and therefore no collection charge will be made.  The refund will be in the same form of payment originally used for the purchase provided that you notified us of the cancellation by e-mail within 14 days from receiving the goods and that the goods are returned/collected and received in the same unused condition that they were delivered to you, within 14 days.  The refund will be processed within 14 days of the goods arriving back to our Rayleigh Warehouse. 

If the product returned is not in a fully re-saleable condition, we reserve the right to refuse a refund on the item or deduct up to 20% of the original selling price from the refund amount.  This does not affect your statutory rights.


To summarise:

If you wish to cancel your order: You must notify us by e-mail to (a) before we have dispatched the goods to you; or (b) where goods have already been dispatched to you, within 14 days from receiving the goods and by returning goods to us in accordance with clause 4.2 below

Once you have notified us in writing of your cancellation as outlined in clause 4.1, you have a further 14 days in which to return goods that you have ordered from us, for a full refund or exchange. The cost of returning the goods to us shall be borne by you.

Upon receipt of the goods we will give you a full refund of the amount paid within 14 days of receipt of the goods or an exchange or credit as required.

The rights to return the goods to us as referred to in clause 4.2 will not apply in the following circumstances: (a) in the event that the product has been used; (b) to any products that we have made or customised specifically for you. The provisions of this clause 4.4 does not affect your statutory rights.

Dansk Warehouse: Dansk International, The Barns, Murrels Lane, Essex SS5 6AB - Tel: 01702 205750 - Between 10am until 12pm & 1pm until 3.30pm - Monday to Saturday - Warehouse Closed Sundays