5 Year Premier Care Plan


Premier Care – Our 5 year protection for your furniture and peace of mind for you….

 

Our Premier Care Protection Plan covers your sofa against wine spillages, tea disasters and messy TV dinners (and a load of other accidental stains, rips, tears & burns).

Say you accidentally drop your Spaghetti Bolognese all over your beautiful new Dansk sofa. Don’t panic. Our Premier Care Protection by Castelan will take care of it. Here’s how:

 

1. Get in touch. You can go online or pick up the phone to Castelan’s team of friendly experts within 72 hours of discovery. They’ll advise you on what the best course of action is. They know lots about stain removal and in some instances will send you their stain removal kit to save you waiting around for a technician.

2. Home visit by a qualified technician. If the stain remover doesn’t work, or if you’ve claimed for accidental damage, they’ll arrange for one of their technicians to pop round and get your sofa sorted.

3. Sofa replacement. If it’s beyond help, they’ll try to replace the damaged part first (or the whole sofa if the part is not available) as quickly as possible. In the event of a replacement the original lead time is applicable.



WHAT’S MORE

• You can claim as many times as you need to over 5 years (which is the length of the policy) up to your indemnity value (the price of your furniture) or £15,000, whichever is the lowest. Pet damage and deliberate child damage are limited to only one claim of each during the 5 years.

 • There is no excess and you’ll have cover for parts, labor, and replacement items up to the indemnity value of your policy.

 • You only pay a one-off fee and there are no annual renewal charges.



SO WHAT'S COVERED? green-tick-checkmark-icon-vector-22691505

Quite a bit, including accidental stains resulting from:
 

• Drink spills such as tea, coffee, hot chocolate & juice

• Alcohol such as red and white wine

• Chocolate & confectionery

• Food such as that Spaghetti Bolognese

• Ink such as biros, felt tip and permanent marker

• Make-up & nail varnish

• Accidental dye transfer from jeans or a newspaper

• Wax such as hair wax, candle wax and wax polish

• Oil-based stains such as grease or tar

• Adhesives and glues

• Shoe Polish

• Paint

• Bodily fluids such as blood or vomit (not nice, but good to know!)


Accidental damage resulting in rips, tears & burns including:

• One-off pet damage or deliberate child damage (not as a result of build-up)

• Burns caused by cigarettes

• Rips and tears caused by keys and belt buckles

• Scratch, puncture or scuffs on leather upholstery

1

 


ANYTHING NOT COVERED X

Some things that aren’t covered:

•  Build-up of dye transfer (such as newspaper print from daily reading of the paper on the sofa)

•  Colour change (from exposure to direct sunlight)

•  Wear and tear

•  General cleaning

•  Deliberate damage

•  Bleach and corrosive substances

Just a note:  It’s really important to remember that the Premier Care Protection is not a substitute for regular care and cleaning.  To keep your new upholstery looking spick and span, clean your furniture regularly and rotate the cushions, where possible.  This will maintain the appearance of your furniture, help its performance and extend its durability.


OTHER QUESTIONS?


Who is the Premier 5 Year Protection Plan with exactly?
The Care Plan is underwritten by the Castelan Limited, who are experts at caring for furniture. They visit around 250,000 customers every year. They’ve pretty much been there and seen it all.

Is Castelan regulated?
Yes! Castelan Limited is authorised and regulated by the Financial Conduct Authority (formerly the Financial Services Authority). For more information please read the important bit at the end of this document.

When does the 5 year protection start?
As soon as you take delivery of your sofa, your fabric protection kicks in. It lasts 5 years and don’t forget you can claim as many times as you need up to your limit of indemnity, so you’re well-covered!

Can I take the 5 year protection after taking delivery of my sofa?
Once your sofa has been delivered to your home, it is no longer possible to take out Castelan Fabric Protection.

Do you coat your sofas with one of those protective sprays?
No! We wouldn’t dare cover your beautiful sofa in one of those protective chemical sprays.

What if I decide to cancel the 5 year protection just after delivery, will I still be charged for taking out the Premier Care Plan?
As long as you have not made a claim, you can cancel your 5 year protection policy within 14 days from receipt of Certificate of Insurance (which will be sent to you shortly after your upholstery has been delivered). We will refund you in full! Simple.

How do I get in touch with Castelan?
To make a claim, you can go online at https://claim.castelangroup.com or give them a bell on 01934 416 614. They’ve got a team of experts based right here in Britain, so they’ll be able to get things sorted in a jiffy

How much does the Castelan Fabric Protection cost?
For a full breakdown of costs, please contact one of our team on 01268 775688

If you have any more questions or want any extra advice, call one of our team on 01268 775688 or email us at rayleigh@dansk.co.uk  You can now kick back safe in the knowledge that you can invite round even your clumsiest friends and not worry about your squishy new purchase. Brilliant.

 

We’ve created this page to tell you why we like Castelan. To understand how to make an informed decision about this insurance you should read ‘key documents you need to read’


KEY DOCUMENTS YOU NEED TO READ!

Our Premier Care Protection Plan does not cover everything so it is important you receive the following:

 

•  Insurance Product Information Document (IPID) - This shows you the key benefits and exclusions of the insurance as well as other important information. You must read this before purchasing the insurance.

 

•  Demands and needs statement - This provides you with information on what demands and needs this insurance will meet. You must read the three points below and be comfortable that the statement meets your personal needs.

 

1.  You wish to protect your Dansk furniture from the risks explained in this leaflet and understand that this insurance falls outside the scope of our statutory or contractual obligations.

2.  You wish to protect your Dansk furniture for the duration of the policy, safe in the knowledge that you will not be required to pay a claim excess or affect any form of no claims bonus which may apply on a contents insurance policy.

3.  You understand that the insurance provides specific cover for the Dansk furniture being purchased and is not a general maintenance contract.

 

Terms & Conditions (T&Cs) - These give you the full terms of your insurance policy and other important information. You should read these carefully to make sure the cover is right for you. You will be sent these following the delivery of your furniture.

ADMINISTRATOR & INSURER

Policies are arranged and administered by Castelan Limited. Information on the insurer can be found in the above documents as can further information on Castelan Limited.

YOUR DATA

Dansk will share your information with the Castelan Protection scheme administrators and the insurer for the purpose of arranging and administering your policy and handling your claim. Further information on how both firms handle your personal data can be found in your Terms & Conditions and also in their Data Protection notices which can be found on their respective websites. Privacy notices can also be requested in writing.