Premier Care – Our 5-year protection for your furniture and peace of mind for you….

Our Premier Care Protection Plan covers your sofa against accidental structural damage and any accidents such as wine spillages, tea disasters and messy TV dinners (plus a load of other accidental stains, rips, tears & burns).  It also covers you for odours derived from accidental spillages.

Say you accidentally drop your Spaghetti Bolognese all over your beautiful new Dansk sofa. Don’t panic. Our Premier Care Protection by Castelan will take care of it. Here’s how:

1. Get in touch. You can go online or pick up the phone with Castelan’s team of friendly experts within 28 days of discovery. They’ll advise you on what the best course of action is. They know a lot about stain removal and, in some instances, will send you their stain removal kit to save you waiting around for a technician.

2. Home visit by a qualified technician. If the stain remover doesn’t work, or if you’ve claimed for accidental damage, they’ll arrange for one of their technicians to pop round and get your sofa sorted.

3. Sofa replacement. If it’s beyond help, they’ll try to replace the damaged part first (or the whole sofa if the part is not available) as quickly as possible. In the event of a replacement, the original lead time is applicable.

What's more...

• You can claim as many times as you need to over 5 years (which is the length of the policy) up to your indemnity value (the price of your furniture) or £20,000, whichever is the lowest, including pet damage and deliberate child damage.
• There is no excess, and you’ll have cover for parts, labour, and replacement items up to the indemnity value of your policy.
• You only pay a one-off fee, and there are no annual renewal charges.

So what's covered? 

Quite a bit, including;

Accidental staining resulting from the day of delivery of any substance including, but not limited to:
 

• Drink spills such as tea, coffee, hot chocolate & juice

• Alcohol such as red and white wine

• Chocolate & confectionery

• Food such as that Spaghetti Bolognese

• Ink such as ballpoint pens, felt tip pens and permanent markers

• Cosmetics and nail varnish

• Accidental dye transfer

• Wax such as hair wax, candle wax and wax polish

• Oil-based stains such as grease or tar

• Adhesives and glues

• Shoe Polish

• Paint

• Bodily fluids such as blood or vomit (not nice, but good to know!)

• Corrosive Bleach

• Odour

Accidental damage resulting from the day of delivery including, but not limited to:

Pet damage or deliberate child damage (not as a result of build-up) Burns caused by cigarettes & candles Rips and tears caused by keys and belt buckles Scratch, puncture or scuffs on leather or vinyl upholstery Scratches to wooden surfaces

Structural defects resulting from day 1 of year 2 after delivery (the first year is covered under the 12 month warranty) including, but not limited to:

• Defects to mechanical, electric recliners and components (peace of mind for those electric motions being used every day)

• Breakage, separation or warping of frame components

• Broken springs and excessive stretching to webbing

• Excessive loss of resilience to cushion interiors

• Defects to fabric material such as fraying

• Broken zips, castors and buttons

• Separation of seems and stitching

• Peeling of the finish on solid wood

• Lifting or peeling of leather and vinyl

• Bending and breakage to metal components

Anything not covered X

Some things that aren’t covered:

•  Build-up of dye transfer

•  Colour change (from exposure to direct sunlight)

•  Wear and tear

•  General cleaning

•  Deliberate damage (excluding children and pets damage)

•  Not applicable to commercial use or premises. 

Just a note:  It’s essential to remember that Premier Care Protection is not a substitute for regular care and cleaning.  To keep your new upholstery looking spick and span, clean your furniture regularly and rotate the cushions where possible.  This will maintain the appearance of your furniture, help its performance and extend its durability.

Other Questions?

If you have any more questions or want any extra advice, call one of our team on 01268 775688 or email us at rayleigh@dansk.co.uk  You can now kick back safe in the knowledge that you can invite around even your clumsiest friends and not worry about your squishy new purchase. Brilliant.

We’ve created this page to tell you why we like Castelan. However, to understand how to make an informed decision about this insurance, you should read ‘key documents you need to read'.

Key documents you need to read.

Our Premier Care Protection Plan does not cover everything, so you must receive the following:

•  Insurance Product Information Document (IPID) - This shows you the key benefits and exclusions of the insurance and other important information. You must read this before purchasing the insurance.

•  Demands and needs statement - This provides you with information on what demands and needs this insurance will meet. You must read the three points below and be comfortable that the statement meets your personal needs.

1.  You wish to protect your Dansk furniture from the risks explained in this leaflet and understand that this insurance falls outside the scope of our statutory or contractual obligations.

2.  You wish to protect your Dansk furniture for the duration of the policy, safe knowing that you will not be required to pay a claim excess or affect any form of no claims bonus that may apply on a contents insurance policy.

3.  You understand that the insurance provides specific cover for the Dansk furniture purchased and is not a general maintenance contract.

Terms & Conditions (T&Cs) - These give you the full terms of your insurance policy and other important information. You should read these carefully to make sure the cover is right for you. You will be sent these following the delivery of your furniture.

ADMINISTRATOR & INSURER

Policies are arranged and administered by Castelan Limited. Information on the insurer can be found in the above documents, as can further information on Castelan Limited.

YOUR DATA

Dansk will share your information with the Castelan Protection scheme administrators and the insurer to arrange and administer your policy and handling your claim. Further information on how both firms handle your personal data can be found in your Terms & Conditions and their Data Protection notices, which can be found on their respective websites. Privacy notices can also be requested in writing.