5 Year Premier Care Plan
Our 5-year protection for your furniture and peace of mind for you….
Our Premier Care Protection Plan covers your sofa against accidental structural damage and accidents such as wine spillages, tea disasters, and messy TV dinners (plus a load of other accidental stains, rips, tears, and burns).
Say you accidentally drop your Spaghetti Bolognese all over your beautiful new Dansk sofa. Don’t panic. Our Premier Care Protection will take care of it. Here’s how:
1. In the event of an incident, you must contact our team of friendly experts for instructions before attempting to clean or repair the affected furniture. Call the Customer Service Helpline on 01384 473017 Monday through Friday, 9 am to 5 pm. They’ll advise you on the best course of action. They know much about stain removal and sometimes recommend the approved cleaning kit to save you from waiting for a technician.
2. Home visit by a qualified technician. If the stain remover doesn’t work, or if you’ve claimed for accidental damage, they’ll arrange for one of their technicians to pop round and get your sofa sorted.
3. Sofa replacement. If it’s beyond help, they’ll try to replace the damaged part first (or the whole sofa if the part is not available) as quickly as possible. In the event of a replacement, the original lead time is applicable.
What's more...
- You can claim as many times as you need to over five years (the length of the policy) up to your indemnity value (the price of your furniture) to a maximum of £10,000, including three pet damage claims and one deliberate child damage claim.
- There is no excess, and you’ll have cover for parts, labour, and replacement items up to the indemnity value of your policy.
- You only pay a one-off fee, and there are no annual renewal charges.
So what's covered? 
Quite a bit, including;
5-Year accidental staining resulting from the day of delivery of any substance including, but not limited to:
• Drink spills such as tea, coffee, hot chocolate & juice
• Alcohol such as red and white wine
• Chocolate & confectionery
• Food such as Spaghetti Bolognese
• Ink such as ballpoint pens, felt tip pens and permanent markers
• Cosmetics and nail varnish
• Accidental dye transfer
• Wax such as candle wax and wax polish
• Oil-based stains such as grease or tar
• Adhesives and glues
• Shoe Polish
• Paint
• Bodily fluids such as blood or vomit (not nice, but good to know!)
• Corrosive Bleach
5-Year accidental damage resulting from the day of delivery including, but not limited to:
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Cover for structural defects will commence after our 12-month warranty period ends for a further 48 months, including, but not limited to:
• Defects to mechanical, electric recliners and components (peace of mind for those electric motions being used every day)
• Breakage, separation or warping of frame components
• Excessive loss of resilience to cushion interiors
• Broken zips, castors and buttons
• Separation of seams and stitching
• Peeling of the finish on solid wood
• Lifting or peeling of leather and vinyl
• Bending and breakage of metal components
Some things not covered X
Some things that aren’t covered:
• Stains & damage by a build-up of dye transfer.
• Stains and damage consistent with wear and tear, including fabric failure, fabric fraying, and lost buttons.
• Extensive pet damage and not a single incident.
• An accumulation of multiple stains or any unidentifiable stain.
• General cleaning - stains & damage by applying cleaning substances or materials other than those provided by the service provider.
• Stains caused by hair or body oils or caused by a build-up of perspiration.
• Damage by misuse, mishandling, abuse, neglect, violence or vandalism.
• Damage by contractors working in or on the premises where the furniture is being used.
• Damage by the failure of plumbing, drainage, electrical or central heating systems, including leaking radiators or pipes.
• Damage by fire, smoke, ash, flood, wind, lightning, the act of sunlight, oxidisation, insects, wild birds or any other natural disaster.
• Not applicable to insured items used for rental/sublet, commercial purposes of furniture in storage or transit.
• By any other cause not specifically mentioned under 'What is Covered.'
• Removal of odours even when caused by a stain.
• Loss of resilience of foam cushions if under 30%
Just a note: It’s essential to remember that Premier Care Protection is not a substitute for regular care and cleaning. To keep your new upholstery looking spick and span, clean your furniture regularly and rotate the cushions where possible. This will maintain the appearance of your furniture, help its performance and extend its durability.
Other Questions?
The Care Plan is underwritten by Acasta European Insurance Company Limited.
By telephone, email or post. You can cancel your policy within 14 days from the date of purchase or the day on which you receive your policy documentation, whichever is the later by contacting either your retailer or the administrator.
Your premium will be refunded in full on the condition that no claims have been made or are pending. If you wish to cancel after the 14 day cooling off period, please contact the organisation from whom you bought your policy.
Your cover will start on the date specified on your certificate. The policy will end either on the date specified on the certificate or if the maximum level of indemnity is reached. Misrepresentation and fraud will result in your policy being terminated immediately.
Once your sofa has been delivered to your home, it is no longer possible to take out Protection.
As long as you have not made a claim, you can cancel your 5-year protection policy within 14 days from receipt of the Certificate of Insurance (which will be sent to you shortly after your upholstery has been delivered). We will refund you in full! Simple.
If you need to make a claim, please tell us no more than 14 days after discovering the damage by contacting us in one of the following ways;
• Notifying us online at www.myfurniturewarranty.co.uk
• Calling us on 01384 473017 Monday to Friday 9am-5pm
On all correspondence please tell us you are insured by Acasta European Insurance Company Limited and provide the reference number shown in the policy wording along with the unique policy number from your policy. This will help us to validate your policy details and deal with your claim as quickly as possible.
For a full breakdown of costs, please contact one of our team on 01268 775688
If you have any more questions or want any extra advice, call one of our team on 01268 775688 or email us at rayleigh@dansk.co.uk You can now kick back safe in the knowledge that you can invite around even your clumsiest friends and not worry about your squishy new purchase. Brilliant.
Key documents you need to read.
Our Premier Care Protection Plan does not cover everything, so you must receive the following:
• Insurance Product Information Document - This shows you the key benefits and exclusions of the insurance and other important information. You must read this before purchasing the insurance.
• Demands and needs statement - This provides information on what demands and needs this insurance will meet. You must read the three points below and be comfortable with the statement meeting your needs.
1. You wish to protect your Dansk furniture from the risks explained in this leaflet and understand that this insurance falls outside the scope of our statutory or contractual obligations.
2. You wish to protect your Dansk furniture for the duration of the policy, safe in the knowledge that you will not be required to pay a claim excess or affect any form of no-claims bonus that may apply to a contents insurance policy.
3. You understand that the insurance provides specific cover for the Dansk furniture purchased and is not a general maintenance contract.
Terms & Conditions (T&Cs)—These give you the full terms of your insurance policy and other important information. You should read them carefully to make sure the cover is right for you. You will be sent these following the delivery of your furniture.
ADMINISTRATOR & INSURER
This policy is a contract between You and the Insurer, Acasta European Insurance Company Limited, 5/5 Crutchett’s Ramp. Gibraltar, GX11 1AA (registered no. 96218) is authorised and regulated by the Gibraltar Financial Services Commission and subject to limited regulation by the Financial Conduct Authority and Prudential Regulation Authority for the conduct of UK business. Details about the extent of our regulation by the Financial Conduct Authority and Prudential Regulation Authority are available from Acasta European Insurance Company upon request.
YOUR DATA
Dansk will share your information with Acasta European Insurance Company Limited to arrange and administer your policy and handle your claim. Further information on how both firms handle your data can be found in your Terms & Conditions and their Data Protection notices, which can be found on their respective websites. Privacy notices can also be requested in writing.